​​1  Consent: Veterinary consent is required prior to any session that is not considered maintenance. Animals will only be seen for physiotherapy care in accordance with the Veterinary Surgeon’s Act 1966 and exemptions order 2015.

Any physiotherapy assessment and/or treatment of your animal may be discussed with your veterinary surgeon and other relevant professionals as required.

2 Owner responsibility: It is the owner’s responsibility to declare any changes to the animal’s health, or medical condition between treatments.

It is the owner’s responsibility to inform the veterinary physiotherapist of any infectious condition prior to treatment or other medical condition.

Failure to do so, and if the animal cannot be treated on the day of the appointment, this will still incur a full session charge. Please communicate with your physiotherapist as soon as possible if you think this may be the case.

Owners are required to provide suitable equipment for a physiotherapy session, including light and water, and ensure the animal is safe to be handled, assessed and treated.

3 Social media:

Photos and video footage may be obtained during a session.

It is assumed that consent is given for these to be used for education, informative or marketing purposes - personal details including name or address will not be revealed. Please inform the physiotherapist if you do not wish for your or your animal's photograph to be used.

4 Disclaimer: The veterinary physiotherapist does not take any responsibility for any accident or injury sustained by the animal’s owner or animal during a veterinary physiotherapy session.

The veterinary physiotherapist cannot be held responsible for any loss or damage to vehicles or personal property whilst on the premises.

5 Confidentiality: All personal information will be protected in compliance with the Data Protection Act (1998) and the UK General Data Protection Regulation (GDPR). Data will be stored on a password protected device for 7 years as per insurance requirements, and then will be appropriately destroyed

.6 Payment: Full payment is  required within 7 days of the invoice being received.

Failure to settle an invoice within this time may incur a late payment charge of 10%.

7 Insurance claims: all clients are to pay upfront on receipt of the invoice, and can then reclaim the cost with the invoice received.

Reports, forms being completed for insurance will incur a £10 charge.

8 Cancellations: All appointments cancelled with less than 24 hours notice will be charged at full price unless exceptional circumstances (call to discuss).